Disney Plus Not Working on Samsung TVs – 18 Easy Fixes

Smart TVs allow you to install various applications for streaming and live TV. Disney Plus does not work on Samsung TVs.

Samsung smart TVs released in 2016 support Disney Plus and other apps. However, if Disney Plus isn’t working on your Samsung TV, the app freezes, or you’re seeing a gray screen, try fixing it with this guide.

Reasons Why Disney Plus Doesn’t Work on Samsung TVs

• The cache of the Disney Plus app is corrupted
• Disney Plus server crash
• Internet connection problems
• Outdated Disney Plus app and/or Smart TV software
• The time and date on the TV is incorrect
• DNS server not responding
• Disney Plus may not be available in your region

How to fix Disney Plus not working on Samsung Smart TV?

The steps we show in this guide may differ depending on your Samsung smart TV model.

However, these solutions work for every Samsung smart TV model. Use these fixes:

Solutions to Fix Disney Plus Not Working on Samsung Smart TV

1. Force Quit the Disney Plus App
2. Check if Disney servers are down
3. Restart your Samsung TV using the remote control (cold boot)
4. Unplug the TV from the electrical outlet for 2 minutes (turn it off and on again)
5. Check your internet connection
6. Clear the cache of the Disney+ app
7. Set the TV time and date settings to automatic
8. Update the Disney Plus App
9. Update the software of your Samsung TV.
10. Uninstall and reinstall the Disney+ app.
11. Delete unused apps on your TV
12. Change DNS server address
13. Bypass geographic restrictions
14. Reset Smart Hub on Samsung TV
15. Reset network connection
16. Restore your Samsung Smart TV to factory settings
17. Contact support
18. Use a streaming device

1. Force close the Disney Plus app.

We’ll start with simple solutions that can fix the Disney+ app not working issue.

If the Disney Plus app is not working properly, force close it.

• Press the back button on your Samsung TV remote until you reach the home screen.
• The Disney Plus app will close.
• Launch the application again.

2. Check if the Disney servers are down.

When an application that requires an Internet connection fails, it usually happens for two reasons: a problem on your side or on the server side.

Before trying any other fixes, find out if the issue is related to your side or not by checking the status of the Disney servers.

If the servers are down, you can be sure that you only have to wait until Disney fixes the problem.

But if the servers are up and running, you can start with the solutions listed in this guide.

Follow the Disney Plus Help Twitter account for the latest crash updates. If your Twitter account doesn’t have anything about it, but you’re still having issues with the Disney Plus app, follow these steps:

• Launch your web browser.
• Google search “website is down”.
• You will find many websites that check the status of any website you visit.
• Open some of these websites, type “Disneyplus.com”and press enter.
• They will show DisneyPlus status.
• Take the average of the results. For example; if you opened 4 websites and 3 of them displayed the Disney Plus website as UP, conclude that the servers are working fine and there is some problem on your end.

3. Reboot your Samsung TV using the remote control (cold boot).

We will try another method that is easy to perform and often fixes problems with apps on smart TVs. You must cold boot your TV.

This is rebooting your TV with the remote control. It completely closes all applications and turns off. Reboots after shutdown.

• Turn on the TV and leave it on for 1 minute. If it’s already running, skip this step.
• Press and hold the power button on the remote control for 5-10 seconds.
• Your TV will turn off and then on.
• Now open the Disney Plus app to see if it works.

4. Unplug the TV from the electrical outlet for 2 minutes (turn it off and on again).

We usually never plug the TV’s power cord into a wall outlet or use the remote to turn the TV on or off.

But a simple solution to many TV problems is to unplug the power cord for a few minutes.

If the solution to a problem seems too simple, know that all engineers, computer scientists, and even astronauts rely on the power cycle when something stops working.

This is a common thing that machines and devices try to fix.

• Turn on the TV and keep it on for 2 minutes.
• When the TV is turned on, unplug the TV’s power cord from the wall outlet or wall outlet.
• Wait 2 minutes.
• In the meantime, also remove the batteries from the remote control.
• After 2 minutes, plug the TV’s power cord back into the socket.
• Put back the batteries in the remote as well.
• Turn on your TV and launch the Disney Plus app to see if it’s working now.

5. Check your internet connection

Disney Plus and other streaming apps require a stable and fast internet connection to stream. If the connection is slow, Disney+ on your Samsung TV may be affected.

Internet problems can cause apps not to load, gray screen, black screen, and problems with apps. So, check your internet connection and try the following tips:

• Turn off unnecessary devices connected to your Wi-Fi.
• Restart your home network by unplugging your router or modem, waiting 10 minutes, and plugging it back in.
• If this is a battery powered router, remove the batteries, wait 10 minutes, and then reinsert them.
• Use an Ethernet cable to connect your Samsung Smart TV to your modem or router.
• Pause downloads and uploads on all devices.
• Run a speed test using your mobile phone or computer. Search Google for “speed test”, open a website and test your internet speed.
• If your internet speed is slow, 4K content may not work properly. If it’s very slow, even HD content won’t steam.

Resetting your router can fix many bugs and glitches. It is used to fix slow internet and fix many complex issues.

Try resetting your router and setting up your router as new. Use these steps:

• Locate the reset button on your router/modem. It is located on the bottom or back of the router. Usually it is not available without a paperclip or something similar.
• Press and hold it for 15-30 seconds until the lights on the routers start blinking.
• Release the buttons and configure the router.

6. Clear the cache of the Disney+ app.

Apps use cache to load faster, be it Android, iOS or any Smart TV.

These are temporary files that the application stores in the memory of your device (TV, mobile phone or computer). If these files are corrupted, the application will start to crash, lag or not open.

So, if you find that your Samsung smart TV is not opening the Disney Plus app or is not working properly, clear its cache.

• Go to “Settings”of your Samsung smart TV.
• Go to Apps > System Apps > Disney Plus.
• Select “Clear Cache”and select “OK”.
• Launch the Disney Plus app.

7. Set the TV time and date settings to Automatic.

Some applications do not work correctly if the time and date are incorrect. If the time and date of the Internet connection and the TV are different, they conflict and confuse applications.

So, make sure you set the time of your Samsung smart TV to automatic mode.

• Go to “Settings”from the main screen.
• Select “General”in the left pane.
• Select “System Manager”in “General Settings”.

• Navigate to Time > Clock.
• Make sure the Time and Time Zone settings are set to Auto.

• Perform a cold boot on the TV by pressing and holding the power button for 5-10 seconds until the TV turns off and on.
• Launch the Disney Plus app.

8. Update the Disney Plus App

Applications running on the Internet are susceptible to attacks. Their developers release frequent updates to keep the app secure, fix bugs, and improve features and GUI.

The Disney Plus app is no different. You need to make sure your app is up to date to fix crashes and bugs.

If your Disney Plus app is not working, not opening, freezing, stuck buffering, or showing a black or gray screen, please update your app.

• From the home screen of your Samsung smart TV, select Apps.
• Go to settings by selecting the gear icon in the top right corner.
• Use the left or right button on your remote to navigate to the Disney Plus app.
• From the options, select View Details.

• The Disney Plus information page will open, where you can see its description and reviews. You will find an “Open”button which launches the application. But when an update is available, the Open button is replaced with an Update button.
• So, if you see an Update button, click it to update the Disney Plus app.

To turn on automatic app updates, follow these steps:

• On the home screen, go to Applications.
• Select the gear icon. It is usually located in the upper right corner of the screen.
• On the next screen, find “Auto Update”in the top right corner. Make sure it’s enabled. If it’s off, turn it on.

9. Update the software of your Samsung TV.

Another possibility is that the Samsung Smart TV software needs to be updated, which is why the Disney Plus app is not working on it.

There are many ways to update your Samsung Smart TV. The easiest way is to update immediately.

• On the home screen, go to “Settings”.
• Select “Support”on the left panel.
• Select Software Update.

• Select Update Now.
• Your TV will immediately check for updates, download and install them if available.

If you don’t want to update your TV right now, but want to set it up to update later, follow these steps:

• Go to Settings > Support > Software Update.
• Select Automatic Update.

With the automatic update setting, your TV will regularly check for updates and download them when available.

If you turn on the TV and it detects an update, you won’t be able to use the TV until the update is downloaded and installed.

On the other hand, if you are watching TV and an update becomes available, the update will start downloading in the background without interruption. The installation will take place the next time the TV is turned on.

10. Uninstall and reinstall the Disney+ app.

If you have updated the Disney Plus app and it still does not work on your Samsung TV, you should reinstall it.

This will delete all saved settings, cache, and other data, allowing you to install Disney Plus as a new app. This often turns out to be a solution to problems with applications on TVs.

• From the apps you see on the home screen, go to Disney Plus and press the down button on your remote.
• Select Delete. (The application has not been uninstalled yet. Follow the instructions.)
• Go to “Apps”from the home screen.
• Find the “Downloaded Apps”section and select Disney Plus.
• Press the select button for 3-4 seconds (the button in the middle of the up, down, left and right buttons).
• The menu will appear. Select Delete.

This will remove the Disney Plus app from your TV. Be sure to restart your TV by pressing and holding the power button on the remote for 5 seconds. Your TV will turn off and on again. Now install the Disney Plus app again.

• Navigate to “Apps”on the home screen.
• Select the magnifying glass icon in the top right corner.
• Type “Disney Plus”and select an app.
• Click the “Install”button.

11. Remove unused apps on your TV.

Some applications conflict with other applications and prevent them from working properly. If you have a lot of apps installed on your Smart TV, consider deleting apps you don’t need.

This will free up space on your smart TV and prevent it from becoming bloated.

• On the home screen, go to the “Apps”section.
• Find the “Downloaded Apps”section. Find apps you don’t use.
• Leave the choice in the app and press the select button (middle button) on the remote for 3-5 seconds.
• The menu will appear. Select Delete.

Follow the steps above for all apps you want to uninstall.

12. Change the DNS server address

If your default DNS server is not responding, applications that use the Internet will not work.

You cannot check the DNS server status from the smart TV, so you should change the DNS server address to Google DNS or OpenDNS.

• From the home screen, select “Settings”.
• Go to “General”and select “Network”.

• Select Network Status.
• You will be prompted to select a network. Select “Wireless”if you are using Wi-Fi and select “Wired”if you are using a wired connection.
• Select your Wi-Fi network. Enter his details. If you are already connected, this is not required.
• Select IP Settings.
• Go to “DNS Settings”and make sure it’s set to “Enter manually”.
• Select DNS Server, enter 8.8.8.8 and click OK. Set secondary DNS to 8.8.4.4 (if required).

13. Bypass geographic restrictions

At the time of this writing, Disney Plus is available in over 60 countries. Before looking for an app, please check if your Disney Plus is located in your country.

If your Disney Plus app was working fine before it started crashing, make sure you’re not connected to a VPN.

If your Disney Plus only works when connected to a VPN, connect to a VPN or proxy.

Before doing this, you should check if Disney Plus is available in your country or the IP address of the country you are connected to.

• Launch a web browser on your smart TV.
• Enter DisneyPlus.com and go.
• If it opens the Disney Plus website, it’s available in your region. But if not, you’ll see the message “Sorry, Disney+ is not available in your region.”

For those of you seeing the unavailable message, you should use a VPN. If you have already used a VPN, please change your country or disable your VPN.

How to connect smart TV to VPN? You can enable VPN on your router if it supports it. To find this out, search Google for “[make and model of your router] VPN”.

14. Reset Smart Hub on Samsung TV.

The Smart Hub on a Samsung smart TV stores your Samsung account information, related settings, settings, and data.

If the Disney Plus app doesn’t work on your TV, please restart Smart Hub. All downloaded applications will also be removed. After the reset, you will have to enter your Samsung account details again.

Resetting Smart Hub removes settings from your TV. The settings and preferences saved in your Samsung account are safe.

Steps to reset Smart Hub on Samsung TV:

• Go to “Settings”from the main screen.
• Select “Support”from the left panel and select “Self Diagnosis”.
• Select Reset Smart Hub.

15. Reset network connection

If the Internet connection settings on your Smart TV are not correct, you may find that some applications freeze and do not work.

Reset the network connection on your smart TV to fix the problem. Resetting the Smart Hub and even a factory reset (hard reset) does not reset the network connection.

So, if you want to set up an Internet connection as if the TV were unboxed, reset the network connection on the TV.

• Go to “Settings”on your Samsung TV.
• Select General.
• In general settings, select “Network”.

• Select Reset Network.
• After the reset, you need to set up the network on the TV.

16. Factory Reset Your Samsung Smart TV

A factory reset removes almost all of your Smart TV’s settings. It resets the smart hub, sound, picture and other settings to default values.

The only setting it does not affect is network connection settings.

• Open “Settings”on your TV.
• Select “Support”on the left and then select “Self Diagnosis”.

• Select Reset.
• After the reset, set up your Smart TV.

17. Contact support

If you’ve tried the above solutions and the Disney Plus app still doesn’t work on your Smart TV, contact the experts who might have the answers to your questions.

Visit the Samsung support page, find your TV model and find useful information. For most countries, you will also find the chat in the bottom right corner of the screen. Explain your problems and get solutions.

18. Use a streaming device

If support couldn’t help or your TV is no longer under warranty and you don’t want to spend money on a repair when you don’t know how much the repair will cost, you can simply switch to a streaming device that comes with an affordable price tag.

Streaming devices like Roku, Fire TV Stick, Apple TV, and Chromecast support Disney Plus and many other apps.

You can connect the device to your TV’s HDMI port, set it up, and start using your TV.

How to fix Disney Plus app not available on Samsung Smart TV?

1. Update your Samsung TV software.
2. Get a streaming device

1. Update your Samsung TV software.

Samsung smart TV models released before 2016 do not support Disney Plus. Make sure your TV can install Disney Plus. After that, if you find that it was made before 2016, use the second fix.

However, if it supports Disney Plus, please update your TV’s system software and try again.

• Open “Settings”on your Samsung smart TV.
• Go to “Support”and then to “Software Update”.
• Select Update Now.
• Your TV will check for updates and install them.
• After updating, try searching for Disney Plus again.

2. Get a streaming device

If you have an older Samsung smart TV, you can still use Disney Plus and other unavailable apps by purchasing a streaming device such as a Fire TV, Roku, Chromecast, or Apple TV. These devices support any smart TV and normal TV with an HDMI port.

Conclusion

If Disney Plus is not working on your Samsung TV, please restart or turn off your TV. If the problem persists, use the advanced solutions mentioned in this guide.

FAQ

Why doesn’t Disney Plus work on Smart TVs?

Possible reasons why Disney Plus is not working on your Smart TV: The Smart TV model does not support the Disney Plus app. Disney Plus is not available in your region. The cache of the Disney Plus app is corrupted. Internet connection problems. The app is outdated.

How to Clear Disney Plus Cache on Samsung Smart TV?

Experts recommend clearing the cache of the Disney Plus app on smart TVs when it freezes or doesn’t work. On your Samsung smart TV, clear the Disney Plus cache by going to Settings > Apps > System Apps > Disney Plus > Clear Cache > OK.

How do I get Disney to work on my Samsung TV?

Samsung Smart TVs released from 2016 and later support Disney Plus. You only need to find the application and install it. If you can’t find the app, your TV doesn’t support it. Consider using a streaming device like Roku, Fire Stick, and Chromecast to get Disney Plus on any smart TV or regular TV.

How do I update Disney Plus on my Samsung TV?

To update Disney Plus on your Samsung TV, go to Apps on the home screen. Select the gear icon in the top right corner. Go to Disney Plus and select View Details. You will see the Disney Plus app page. You will find an “Open”button. When an update is available, the Open button is replaced with an Update button. Click it to update Disney Plus.