Facebook adjusts chat for users who can no longer connect

Facebook is testing live chat to help users who can no longer connect. It is currently only available to non-English speaking users for certain issues.

Facebook offers a platform with an extremely wide range of features. Some are entirely for “normal”use, so to speak, and many others are for emergency management. This is the case, for example, with operations dedicated to support, to solve any problems that users face. Today, Facebook is testing a new feature that could prove to be very practical.

Facebook is testing live chat to help users who can no longer connect

If you’ve ever had the misfortune that you couldn’t log into your Facebook account for some reason, you may have found it difficult to contact the platform’s support team. It is for this reason that it is very common for us to see comments on Facebook posts from users asking why Facebook has not yet responded to a specific support request.

To help improve this process and make life easier for both users and Facebook, Meta has just announced the integration of a new live chat feature to help users who can no longer log into their account easily and quickly. By contacting support directly, they will be able to find a solution almost immediately, or at least know exactly what is going on.

Currently only available to non-English speaking users for certain issues.

According to Meta’s official announcement, “Specifically on the Facebook app, we have also begun testing the live chat feature for some non-English speaking users around the world, including creators who are no longer able to log into their account. This first test is targeted at those who are unable to access their account due to unusual activity or whose accounts have been suspended due to violations of community standards.”

The test is currently intended for non-English speakers, according to a press release. In other words, if you can no longer log into your Facebook account, you may be able to use this live chat to get answers. In any case, it is hoped that this functionality will be quickly extended to all users to deal with more diverse problems. To be continued!