Fix Unfortunately Samsung Galaxy Has Stopped Working
If your phone or tablet’s touch screen is frozen, unresponsive, or black, it doesn’t necessarily mean something is wrong. It can be as simple as a destructive app causing the phone to freeze, or crack the screen, causing the phone to be slow or unresponsive.
Luckily, you can follow some troubleshooting methods to see if they can fix your issue without sending your Samsung Galaxy phone in for repair. You can fix the problem by resetting or restarting your phone or by updating its software. We’ll walk you through a few troubleshooting steps to help you figure out what’s wrong and how to fix it.
Note. Remove all screen protectors, cases, and other accessories not approved by Samsung before proceeding. Also, remove your gloves if you are wearing them and make sure the touch screen is dry and clean. Touches made with gloves or very dry and cracked fingertips may not be recognized by the screen.
Content:
- 1 “Unfortunately, Samsung Galaxy has stopped”What does it mean?
- 2 Fix “Unfortunately, Samsung Galaxy has stopped”error message?
- 3 ways to perform a factory reset
- 4 Clear App Cache and Fix App Crashes in Android
“Unfortunately, Samsung Galaxy has stopped” What does this mean?
The error message speaks for itself. This means that the application has crashed. You can just reload the app, but what if the error warning doesn’t go away?
Fix “Unfortunately, Samsung Galaxy has stopped”error message?
We chose “Samsung Galaxy”as an example because we know that this is a particular problem lately. Unfortunately, if you are getting the same error message while using other apps, just follow these steps by replacing the problematic Samsung Galaxy app.
“Unfortunately Samsung Galaxy has stopped”is undoubtedly a software problem and it is usually recommended to do a factory reset. This solved the problem for many people, but you will lose any data that was not saved and your settings.
Ways to perform a factory reset
A factory reset is usually used only as a last resort, although it can be useful if your device breaks down or is sold. Here is how you can reset Android.
While factory reset should be approached with caution, there are a few circumstances that may be required. We recommend doing this if your device’s performance has slowed down, you’re concerned about potential viruses, or you’re planning to sell or donate it.
You’ll want to double-check that this is the correct approach, because it’s not something you can quickly reverse. First you need to backup your device. You have two alternatives if you decide this is what you want to do:
Hard reset Android
A hard reset clears memory and deletes all your files, returning your device to factory settings. It is usually used as a last resort for a failed device, unless you are getting rid of your phone and tablet.
Step 1: Make sure your phone or tablet is at least 30% charged.
Step 2: Then open the Settings app on your phone.
Step 3: Select “Backup & Reset”from the drop-down menu.
Step 4: Click Factory Data Reset.
Step 5: Select “Reset Phone”from the menu.
Step 6: Click “Erase All”.
Step 7: Finally, enter your password now if you have one.
It may take some time to reset the device, after which it will be ready for use, just like when you first purchased it.
Soft Reset Android
A soft reset differs from a hard reset in that it only closes open apps and reboots the device. This is useful if your phone or tablet is frozen and won’t restart with the normal power button procedure. Your files should remain intact when you restart your device.
A soft reset is usually done by pressing and holding the power and volume up buttons at the same time for a few seconds (remember that power and volume down take a screenshot instead).
For a soft reset, you will need to hold the combination for a few seconds. If that doesn’t work, there might be another way to force a soft reset on your device. Search Google for your model name and the term soft reset for instructions.
Clear app cache and fix app crashes in android
Step 1: Select “Application Manager”from the “Settings”menu. (Open the Settings menu on non-Samsung phones and select Apps.)
Step 2: Click on the “All”tab, then find and tap on the problematic app – in this case, “Samsung Galaxy”.
Step 3: Select Force Stop, then Clear Cache, and finally Clear Data.
Step 4: Reboot your phone and everything should be perfect.
Step 5Force restart your phone
To perform a hard restart or soft reset, press and hold the Volume Down and Power keys for 7-10 seconds. Finally, press and hold the Volume Down key and Side key for 7-10 seconds on phones without a dedicated Power key.
Optimizing device performance
The Device Care tool will improve your phone’s overall performance by scanning for wasted disk space and other potential errors. First go to “Settings”and open it. Then click “Device Care”, then “Optimize Now”.
Check for software updates
Please note that the update menu and settings may vary slightly depending on your carrier.
Go to “Settings”and open it. Then swipe to Software Update or System Update and tap it. Then click Check for Updates or Download and Install. If an update is available, complete it by following the on-screen instructions.
Reboot your phone in safe mode
Safe Mode will be displayed on the screen if you have successfully entered it. If your phone works fine in safe mode, uninstall any installed or updated apps shortly before the problem occurs. Then restart your phone after uninstalling each app to check if it works properly.
If the problem persists, contact one of the local service centers.
Boot your Samsung device in safe mode
Step 1: Press the Power button until the Power Off option is displayed on the screen to turn off the device. Next, turn off the power by pressing the power button.
Step 2: To turn on the device, press and hold the power and volume down buttons at the same time. You can leave the power button on when the Samsung logo appears on the screen and the device boots up. Make sure you keep the volume down button pressed.
The power key is usually on the right side of most Samsung phones, while the volume down key is usually on the left.
Step 3: Safe Mode will be visible in the lower left corner of the screen.
You can try Safe Mode to check for a few issues and navigate your device to see any issues. It can be used to monitor battery life or use mobile data for as long as you choose; however, some applications will not be available in safe mode.
Exit safe mode
There are three ways to exit Safe Mode, all of which require a hard reboot of the device.
Step 1: To force restart your device, hold the Volume Down and Power button for at least 5 seconds and select Restart.
Step 2: Another option is to hold down the Power button on the right side of the screen and select Restart.
Step 3: Finally, to access the notification panel, swipe down from the top of the screen. Then, to restart your device, select the Safe Mode notification and click Shut Down on the pop-up window.
If your smartphone continues to boot in safe mode, the volume down button may be damaged, causing it to “stick”when you turn on the device.
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