How to fix Apple TV app not working in Sky Q/Sky+ HD

British satellite television provider Sky operates Sky Q in Austria, Germany, Ireland, Italy and the UK as part of its subscription-based television and entertainment services. In addition to the set-top box, the Sky Q service has the same name. However, it supports many applications such as Netflix, Apple TV on Sky Q , etc.

Well, this is one of the best TV boxes you can use, but it still has some issues. Almost regularly, users have reported various app crashing issues on WeY Q. For example, some users have recently had the Apple TV app not working on WeY Q/WeY+ HD . With that in mind, here we are with our new guide. This guide will help you fix Apple TV app not working on WeY Q/WeY+ HD .

Content:

• 1 Fix Apple TV app not working in Sky Q/Sky+ HD
  • 1.1 Restart your device
  • 1.2 Clear cache data
  • 1.3 Update the Apple TV app
  • 1.4 Check your network
  • 1.5 Check your subscription
  • 1.6 Reset Sky Q/Sky + HD
  • 1.7 Contact support
  • 1.8 Is there a reset button on the Sky Q Box?
  • 1.9 From the author’s desk

Fix Apple TV app not working in Sky Q/Sky+ HD

There are several fixes to help you fix the problem of Apple TV not working on Sky Q and Sky+ HD easily. But we do not guarantee that this will help you resolve the error. However, many users find these fixes helpful in fixing Apple TV not working issue on Sky Q and Sky+ HD. So let’s check out these fixes:

Reboot your device

Initially, before doing anything, it is extremely important to restart the set-top box and TV, because there is a chance that the Apple TV not working issue on Sky Q is due to random errors. However, temporary error files are automatically deleted when the device is rebooted. So, you should do this and check if it helps.

Clear cache data

You may have already rebooted your device and are still getting the same non-working Apple TV on Sky Q/Sky+ HD. Well, don’t worry! There is a chance that the saved cache files on your device will be corrupted due to which you are facing this error.

Although the chances are very small, the chance is still there. So, in order to fix the Apple TV app not working problem, you should clear the cache data for your Apple TV app. Therefore, you should clear the cache files as usual. Once you do this, you will find that this problem disappears automatically.

Update the Apple TV app

There is also a possibility that the Apple TV app may have some pending updates due to which you are experiencing this issue. However, in many cases we have seen that this problem is common due to an outdated application.

So it’s important to make sure the Apple TV app is up to date on your device. However, once you update the Apple TV app, the not working error will go away.

Check your network

Have you checked if your internet is working? Well, there is a good chance that your internet might not be working due to which this error has started appearing because you need an active internet connection to use the Apple TV app.

Thus, you should double check if your internet is working or not. However, to test your internet connection, you should hover over the Speedtest.net website and try running a speed test on your Wi-Fi or mobile data.

Meanwhile, if you find that your network connection is not working in the test, you need to fix the bad internet problem first. Once the Internet problem is resolved, you should check if the problem with Apple TV on WeY Q/WeY+ HD is still there.

Check your subscription

An expired subscription is also one of the main reasons why the Apple TV app is not working. Aha! I know this is rather strange as you may already know when your subscription will expire, but chances are you missed it.

So, you should try to check if you need to renew your Apple TV app subscription or not. However, if you find that you need to renew your subscription, you should do so and then see if the error is resolved.

Reset Sky Q/Sky + HD

If all else fails to resolve Apple TV not working error on WeY Q/WeY + HD, try resetting your WeY Q/WeY + HD device. So, if you don’t know how to reset WeY Q/WeY + HD settings, you need to follow these steps:

1. First, go to the Settings menu by pressing the Home button (but don’t press OK ).
2. Wait, press 0 , wait, press 1 and wait, then press 0 .
3. You will now see an admin message at the top of the screen when you press the Select button .
4. After that, tap on Reset and then select Reset Settings .
5. Once this is done, there will be no apps on your screen.
6. You can navigate to the Settings menu by pressing the Home button (but not pressing OK ).
7. Then you have to press 0 , wait a second, then press 0 again , wait a second, and then press 1 again and wait another second.
8. Click Select , scroll down to the Apps section, and click Update App .
9. Now you will see all your apps on the home screen.
10. Finally, it should work seamlessly if you choose the Apple Plus app.

Contact Support

Still on the same boat? Don’t worry! If you are still facing Apple TV not working problem on WeY Q/WeY + HD, then as a last resort you should try to contact WeY Q/WeY + HD support and ask them about this problem. However, depending on how you explain this bug, officials may come up with a few more fixes that are not mentioned in this guide.

Is there a reset button on the Sky Q Box?

Yes, there is a reset button; you can press and hold the reset button on the back of the Sky Q Mini and plug it back in. However, make sure you hold it until the indicator light on the front starts blinking red and green. You will need to wait about 30 seconds for this to happen. You can turn on the box by pressing the standby button when it flashes green and red.

From the author’s table

So, that’s all about how to fix Apple TV not working on WeY Q/WeY+ HD issue. We hope you find this guide helpful. Also, if you have any questions about the topic, leave a comment below and let us know.