How to Fix Crunchyroll Video Not Loading Keeping Crashing

For all anime lovers, Crunchyroll is the one stop place to stream anime in high quality. It is a subscription based platform where you can stream anime as well as access digital manga. The best part about Crunchyroll is that you get a new episode just an hour after it airs in Japan. With a Crunchyroll premium account, you can watch anime ad-free.

Problems with Crunchyroll are not new. Even though the platform is outdated in the anime industry, there may be times when you may encounter issues with it. Recently, many users have reported that Crunchyroll is not loading or keeps crashing. If you are facing the same problem with Crunchyroll and want to know how to fix it, you can follow the steps below in this article.

Fix Crunchyroll Video Not Loading, Keep Crashing

In this guide, we will take a step-by-step look at some of the most effective methods to fix Crunchyroll not loading. By the end of this article, you will be able to troubleshoot and fix any issues you encounter with Crunchyroll so that you can enjoy your favorite anime shows again without any interruption.

Check Your Internet

If Crunchyroll won’t load, check your internet connection. This problem usually occurs when the internet is slow. You will need to fix your internet connection and make sure there are no issues.

• Turn off mobile data and then turn it back on after a few seconds. This will refresh your internet connection and possibly fix slow internet.
• If mobile hotspot is on, turn it off. Also, close all other apps from the recent apps menu on your device.
• If this does not solve the problem, connect to a Wi-Fi network. If you’re already connected to a Wi-Fi network, switch to another Wi-Fi network or mobile data.

Check server status

Server downtime can also be the root cause of this issue. You can check the status of the server by clicking on this link. This site will show if there are any server outages currently or not. It will also show all server outages reported by users in the last 24 hours.

Server shutdowns do not occur on the user side, and there is nothing you can do yourself if it causes a problem. You must wait a few hours until the server issue is fixed. If there are no reported issues with the Crunchyroll server, try the next step in this article.

Restart your phone and app

Not the internet, not the server, but technical failures and bugs in the system software or the Crunchyroll app can also cause this problem. Force close the Crunchyroll app and make sure you close it from recent apps. Now open the app again after a few seconds and check if that solves the problem.

If the issue persists, close the Crunchyroll app and restart your phone. This will fix any temporary errors in the system software. Once your phone has restarted, launch the Crunchyroll app. See if the issue is resolved and if not, move on to the next step.

Disable VPN

Many people use VPNs to unblock geo-restricted content on their devices. However, many streaming platforms limit the use of VPNs. If you are using a VPN while streaming content on Crunchyroll, this may be causing the issue.

You should disconnect from the VPN and then try to continue streaming. If this solves the problem, then stream content without a VPN next time. However, if you haven’t used a VPN, or if disconnecting from a VPN didn’t help, continue reading this article.

Update the Crunchyroll App

If you are using an outdated version of the Crunchyroll app, this can also cause this issue. Update the Crunchyroll app to the latest version to fix the issue. To do this, follow the steps given below:

• If you are using an iOS device, open the App Store , and if you are using an Android device , open the Play Store .
• Click on the search bar and type Crunchyroll .
• You will see an “Update”button next to Crunchyroll in the search results; click on it to update the app.

Clear Cache Crunchyroll

Cache and cookies keep your device running smoothly. But when the cache is built and not cleared, it can get corrupted and cause problems as such. You can clear the cache of the Crunchyroll app by following these steps:

On Android

• Open the App Drawer, press and hold the Crunchyroll app , and then tap the App Info icon .
• Now click on the “Storage”option here.

• Here, select “Clear Cache” to clear the application’s cache data.

On iOS

Apple devices do not have an option to clear the cache. If you are using an iPhone, it is not possible to clear the cache, so you can try reinstalling the app.

Update Firmware

Crunchyroll incompatibility with system firmware can also cause this issue. This usually happens when the system firmware is out of date. You can update the system firmware in the app, which will fix Crunchyroll loading.

On Android

• Open the Settings app on your Android phone.
• Scroll down to the bottom of “Settings” and then click “About Device”.

• Now click on the software version of your device.

• Your device will search for available updates; install available updates to continue.
• Your phone will reboot to complete the installation.
• After your phone turns on, launch Crunchyroll and see if you are facing this issue.

On iOS

• Launch your iPhone settings.
• Here, click on the General option and then on Software Update .
• Select the update you want to install.
• Now click Download and Install .
• You will be prompted for a password; once you’ve done that, click “Install Now” to install the firmware update.

Reinstall the Crunchyroll app.

Try reinstalling the Crunchyroll app if you can’t stream anime on it. This issue can occur if the application files are corrupted or missing, so a reinstall should probably fix the issue. To do this, follow the steps given below:

• Press and hold the Crunchyroll app icon , and then tap Uninstall/Remove .
• You will need to confirm the deletion of the application.
• Now open the App Store (on iOS) or Play Store (on Android).
• Find the Crunchyroll app here.
• Click the “Get/Install”button next to the Crunchyroll app in the search results to install the app.
• Once installed, open the app and log into your account.

Contact support

Finally, if all else fails, contact Crunchyroll App Customer Support. You can contact them through their customer support page by clicking on this link. You can ask your question here and their support team will contact you with a solution to your problem.

Bottom line

Many users have reported that Crunchyroll won’t load on their device and they can’t stream content on it. If you are facing the same problem, the article above should help you. We hope the steps mentioned above have helped resolve your Crunchyroll download issue, and if so, please let us know in the comments section below.