Samsung Remote Not Working: Top 9 Fixes

Samsung is a technology brand that does everything. From mobile phones to washing machines, they have designed and manufactured electronic devices for every purpose a person could possibly need. Samsung TVs have been very popular since the company first released them in 1998.

However, recently the Samsung TV remote is malfunctioning or malfunctioning, which is very annoying; Especially when you’re trying to watch TV after a long day. We’ve been there and that’s why we have everything you need to know and do when you encounter the Samsung Remote Not Work issue.

Read the following article to fix your Samsung Remote if it fails.

Why is my Samsung Remote not working?

We’ve figured out seven factors that can cause your Samsung remote to not work the way you want, or not work at all. For your convenience and better understanding of the matter you are dealing with,

Low batteries

Any remote control device requires its batteries to be fully charged in order to work flawlessly, just like a TV remote control. If the AA batteries in your remote are dead, you will run into problems. You will not be able to use the remote control if its batteries are not charged.

Interaction with other gadgets

Some home appliances may interfere with the IR sensor on the remote control. We won’t be able to throw away other appliances, and the best we can do about it is to conveniently move them so that the infrared waves from your remote can reach the receiver on your TV.

Distance between TV and remote control

The TV can be controlled with the remote control from a very short distance. The range can vary from each TV model to distant varieties.

All remotes for your TV are designed to be used from the distance you would normally use from your couch. According to Samsung’s website, a compatible remote with fully charged batteries should work with the TV at a distance of 60 feet.

Remote Control Problems

The remote control is another electronic gadget that can fail for many reasons. A remote that has some problems may not work with any TV. You can fix it or buy a replacement remote.

Wrong remote

All remotes are not designed to assist you in navigating channels and other TV features. Your remote may not be able to connect to another TV, which means it is not compatible with the TV. This common misconception can cause confusion when you’re trying to watch TV.

Outdated Firmware

Outdated firmware is a factor that only affects smart TVs. These smart TVs receive regular updates to the firmware that controls the system, and keeping them up to date is essential to achieve the best results with as few issues as possible. This can also be the cause of remote issues, although it may seem unrelated.

Solutions to Fix Samsung Remote Not Working Problem

1. Check remote batteries
2. Check the functions of the IR sensor
3. Clean IR sensor and remote interference
4. Disconnect and reconnect the remote control.
5. Touchpad Calibration
6. Download TV Firmware Updates
7. Reset your network connection
8. Reset Samsung TV
9. Reset Remote

Troubleshooting a Samsung Remote Not Working Issue

Check remote batteries

The remote without batteries or with weak batteries will not work. You will need to replace them in order for your remote to work if your device’s batteries are low. If you have a voltage indicator, you can check the available battery charge. If the battery is dead, it’s time to replace them.

You just need to open the small battery panel on the back of the remote and replace the two existing AA batteries. The positive ends of AA batteries should always point up and towards the top of the remote control.

Check the functions of the IR sensor

Your TV is equipped with an infrared signal receiver to interpret the signals from the IR emitter on the remote control. Only with these signals will your TV receive commands from the remote control to navigate through your TV’s features. This sensor may not work, resulting in the remote control not working.

You will have to check with the camera manually. The steps for this are given below −

• Launch the Camera app on your mobile phone.
• Point the camera at the IR sensor on the TV remote control. It is located at the top of the remote control.

Through the camera screen on your phone, you should see a flashing red light instead of the remote control. You won’t be able to see it with the naked eye. If you don’t see a red light, your remote is not working due to IR inhibiting factors.

Clean IR sensor and remote interference

If there are obstacles to the IR sensor on both the TV and the remote control, the TV will not respond to the remote control. No button presses will change your channels if that is causing your remote to not work.

Objects that interfere with your IR signals can range from dust particles or digital signals from your microwave oven to hard objects such as large jewelry or any other appliance. This may matter if you are using the remote from behind a wall.

The best thing to do in this situation is to use the remote from another location or remove the interference. Moving the remote closer to the TV and pressing the buttons can also help if your problem is interference.

Disconnect and reconnect the remote control.

Many reasons can cause your remote to disconnect from your Samsung TV. One of the most common causes of this is a power surge, perhaps after a rain or thunderstorm.

Without this connection, you will not be able to use the remote to control your TV. This connection can be created using your remote control and may even require the user to do so manually.

Typically, the remote control and TV will pair without prompting after a system reboot or initial boot. If you need to re-pair the remote control to your Samsung TV manually, the steps to do so are as below:

• Turn on your Samsung TV.
• Take the remote and point it at the TV.
• Press the “Back”and “Play/Pause”buttons on the remote control for 5-10 seconds.

This should make your TV and remote connections in a few seconds. If there is a sign of a connection, you can try navigating with simple command buttons to check the strength of the connection.

Touchpad Calibration

Continuous use may cause the touchpad to wear out or miscalibrate Samsung Smart Touch remotes. If the touchpad is worn out, you should get a new remote. However, if the problem is related to the calibration of the remote control, it is correct to recalibrate the remote control.

If you follow the steps below, you will be able to do it in a few seconds −

• Turn on your TV before we move on to the calibration part of this procedure.
• Press the number key and hold this button for about 5 seconds. You should see a message that the calibration has started. The process should take approximately two minutes.
• When the calibration process is completed, the LED on the remote will blink twice.

After completing this procedure, you can start using your remote as normal. You may need to repeat this process several times as this can happen if you continue to use the touch feature.

Download TV Firmware Updates

While Samsung TVs don’t get as many firmware updates as their mobile phones or other electronic devices, it’s important to keep them up to date. Otherwise, it may affect the operation of the TV or remote control.

In addition to a non-working remote, you may experience other issues such as slower remote response times, pairing issues, and errors when connecting to a service on your smart TV.

If you suspect that your outdated firmware is cheating your remote, let’s try downloading updates for your Samsung TV. You will find a way to check for firmware updates in the following section −

• Go to the main menu on your TV interface and select the “Settings”option.
• Go to software updates and network settings. On this page, you should see pending updates that you haven’t downloaded yet.
• Select an update to download and install. Make sure you have an active internet connection.

The TV will automatically restart after downloading and installing the firmware update. Once this is done, you can try pressing the buttons on the remote control to see if it works.

Reset your network connection

Users of any Samsung Smart device should be aware that a network with Internet access is required to connect the devices. Sometimes this can interfere with your remote and cause problems.

The only thing you can do here is to reset your Internet settings, since a smart TV does not have as many network configurations as a computer.

If you don’t know how to do it, the steps for it are given below −

• Turn off the TV and go to the network router.
• Gently lift it up and use a toothpick to press the reset button on the back. It is important to be very careful here, as the wooden pick can break and the pieces get stuck inside. We do not recommend using contacts as this may cause a short circuit or minor electric shock.
• Keep the button pressed for about 30 seconds and release the button.
• Reconnect your TV to the Internet if necessary.

This should fix the connection to your remote. Resetting the network will not change the connection on any device. This procedure will simply update your network under normal conditions.

If the above methods do not work for you, we will be left with the final options for resetting the remote control and the TV itself. Let’s move on to those.

Reset Samsung TV

As complicated as this process sounds, resetting a smart TV is quite the opposite. Users will have to turn off the Samsung Smart TV and turn it back on after 15 minutes.

This may seem like a simple system restart, but it gives your smart TV a chance to reset all temporary configurations and start up properly.

Reset Remote

Resetting the remote is a very simple process. You just have to –

• Open the back panel and remove the batteries.
• Turn off the TV and leave the remote for about a minute.
• Add batteries and turn on the TV.

Note. It is very important to remove the batteries from the remote control as this procedure will remove any remaining charge from the remote control.

If none of the above troubleshooting methods work, we recommend contacting Samsung Customer Support. They could tell you what to do, officially. Happy broadcasting!

FAQ

How to reset the Samsung Remote?

To reset your Samsung remote, you just need to: 1. Turn off your TV. 2. Take out the batteries.3. Wait 15 – 20 seconds.4. Insert the batteries back. 5. Turn on the TV again. Voila! Your remote has been reset.

Why is my TV not responding to the remote control?

The remote control may not respond to your commands using the TV for the following reasons: – Low batteries – Interaction with other gadgets – Distance between the TV and the remote control – Problems with the remote control – Wrong remote control – Outdated firmware

How do I re-sync my Samsung TV remote control?

To re-sync your Samsung TV remote, you just need to reset it. Take out the AA batteries and put them back in after 15 seconds when the TV is off. This should eliminate most pairing issues and glitches caused by selective factors.

How to fix Samsung Smart TV remote control?

You can fix your Samsung remote in different ways depending on the problem with the remote. The best option is to contact a Samsung Authorized Service Center or a dealer who is aware of the error. If it’s a simple connection issue, you might be able to fix it by resetting the remote. All you have to do is take out the batteries and put them back in.